Refund Policy

Refunds are generally available only when the service is unavailable due to a Chatla-side issue and you cannot reasonably use purchased, unexpired credits.

When eligible, refunds are calculated based on the unexpired remaining purchased credits, not free daily credits, promotional credits, used credits, or expired credits.

We do not refund credits that were successfully used, credits consumed by completed tasks, free daily credits, promotional grants, expired credits, or dissatisfaction with subjective output style.

Accounts suspended or banned for policy violations, abuse, payment risk, prompt-filter bypass, unlawful uploads, or conduct that harms platform operation are not eligible for refunds.

Contact support with your account email, order details, and a description of the service availability issue. We may request additional information to verify the claim.